News and Accomplishments
(Our Brag Book)

SonicWall Gold Partner

Canaan Technology becomes a SonicWall Gold Partner. Being a gold partner designates Canaan Technology as a is a high-level cybersecurity provider accredited by SonicWall for demonstrating deep technical expertise, high-performance sales, and advanced capability in deploying SonicWall security solutions.  Canaan Technology has over 23 years of experience implementing and supporting SonicWall products.

Pioneer 250 Distinction – 2026

For the sixth consecutive year, Canaan Technology is awarded the Pioneer 250 designation by CRN Magazine. Each year, CRN compiles its prestigious MSP 500 list to recognize top-performing IT Managed Service Providers across North America. This list celebrates companies that excel in delivering innovative IT solutions, driving business efficiencies, and optimizing technology investments for their clients.

Cybersecurity Risk Assessment

Canaan Technology has expanded our Cybersecurity services to offer Risk assessments to businesses with an internal IT team, and businesses utilizing another IT service vendor. Our assessment will review the systems and processes currently in place, provide a Cybersecurity risk score, and recommend remediation steps.  Canaan Technology can be engaged to implement stronger Cybersecurity best practices, or can work in partnership with your internal IT team or external IT service vendor.

VoIP Cloud Phone Services

Canaan Technology expands our expertise with cloud-hosted Voice Over IP (VoIP) phone services to include Cytracom, Intermedia, and Microsoft Teams. We have deep experience designing and supporting telephone systems for financial firms, medical practices, municipalities, retail, and small and medium-sized businesses. Our VoIP solutions include compliance, call logging, call recording, and call queuing.

SonicWall Silver Partner

Canaan Technology maintains our status as a SonicWALL Silver Partner.  SonicWALL Silver partners are required to have certified technicians that complete vendor directed training, and reach revenue milestones. Canaan Technology has been a SonicWALL partner for 21 years!

Pioneer 250 Distinction – 2025

For the fifth consecutive year, Canaan Technology is recognized by CRN as a Pioneer 250 on the CRN Managed Service Provider 500 list. Each year, CRN compiles its prestigious MSP 500 list to recognize top-performing IT Managed Service Providers across North America. This list celebrates companies that excel in delivering innovative IT solutions, driving business efficiencies, and optimizing technology investments for their clients.

Pioneer 250 Distinction – 2024

Canaan Technology is recognized by CRN as a Pioneer 250 on the CRN Managed Service Provider 500 list for 2024. This is the fourth consecutive year we have be awarded this designation which recognizes us as a top performing MSP.

Pioneer 250 Distinction – 2023

With a focus on Cybersecurity, Data Protection, and Business Continuity,  Canaan Technology is awarded the MSP Pioneer 250 Award by CRN Magazine for the fourth time.

Microsoft 365 Backup Solutions

Canaan Technology expands its data backup, disaster recovery, and business continuity relationship with Datto to include cloud-to-cloud back up of Microsoft 365 SharePoint and OneDrive.

Avaya Certified Partner

Canaan Technology continues it relationship with Avaya, providing on premise and hosted Voice Over IP (VoIP) services including the Avaya IP Office on premise phone system, as well as Avaya Cloud Offering (ACO).

Pioneer 250 Distinction – 2022

Canaan Technology is awarded the MSP Pioneer 250 Award by CRN Magazine for the third time. The MSP Pioneer 250 have largely built their business model around providing managed services to the SMB market.

Microsoft Silver Partner

For the sixth consecutive year, Microsoft recognizes Canaan Technology as a Silver Level Microsoft Office 365 Certified Partner. Canaan Technology has demonstrated our expertise with both new deployments of the Microsoft 365 Cloud Platform, as well as successful migrations from other cloud providers to Microsoft 365.

Chuck Joaquim

Desktop and Network Support

 

Chuck is part of our Desktop and Network Support Team. Chuck’s expertise includes both Windows and Macintosh Operating Systems, Microsoft Office365, and Windows Server/Microsoft Active Directory maintenance.

Prior to joining Canaan Technology, Chuck was a Support Technician for a K-12 Public School District.

Cassy Jean

Client Services Manager
 
When you call our office the very first person you are likely to speak with is Cassy. Cassy handles all aspects of what happens day to day in our office including opening help desk tickets, answering questions about invoices, and ensuring we have proper snacks on hand to keep everyone happy.

Will Driscoll

Technical Services Manager
 
Will

John Deida

Desktop and Network Support
 
John is a member of our Desktop and Network Support Team. He will often be one of the first technicians you speak with at Canaan Technology. If you stump him with something he’s not seen before, he will quickly research the issue or seek the assistance of another member of our support team, and get back to you with a solution.

Before joining Canaan Technology, John provide client-side computer support at the Geek Squad. His high level of customer service helps to maintain our commitment to providing an extraordinary level of service to our clients.

Nick Andrews

Desktop and Network Support
 
Nick is a member of our Desktop and Network Support Team and spends much of his day in the field assisting our clients with day to day computer issues, network troubleshooting, and on boarding of new clients. When he’s in the office, he’s taking calls and responding to help desk tickets.

Hilary Felton

Operations
 
Perhaps a bit of both luck and misfortune, Hilary was with David when it all started back in 2001 when he decided to start Canaan Technology. Hilary agreed “Canaan Technology” had a nice flow, designed the first company logo (long since retired), and helped find our first office space.

Over the years Hilary has quite literally done everything. Accounts receivable, accounts payable, vendor relations, technical support, desktop and network set up, and even pulling cat5 and cat6 (and we’re not talking one or two wires, we’re talking the entire job which was well over 48 cables).

Today Hilary assists our clients and team members with all things Canaan Technology.

David Felton

Founder
 
David founded Canaan Technology in 2001 with several guiding principles: provide clients with an exceptional experience; offer products with a proven track record; hire smart people with a passion for technology; and organically grow through referrals and partnerships. We adhere to these guiding principles today, just as we did in 2001.

David’s passion for technology began when he was in Elementary School with his first computer, an Apple II E, which he ran a Bulletin Board System (BBS) on. After receiving a Bachelor’s Degree from the University of Hartford, David went on to hold management level positions with the University of Hartford, Yale University, the Hamden Public Schools, and a few smaller, but just as demanding, private companies. David also taught technology for both the University of Hartford and the Hamden Public Schools.

Although downtime is rare for David, he enjoys spending time with his wife and two sons, Coaching Little League, Yankee’s Baseball, Go Carting (gasoline powered, helmet required), and traveling.